AT&T is down for thousands of users across the US.
The outage hit around 1:30pm ET, impacting mobile phone service, landline internet and leaving users without a signal.
Downdetector, a site that monitors online outages, shows major cities in the red, including New York, Houston, Los Angeles, Seattle and Atlanta.
Many users in Arkansas reported that their phones are only displaying ‘SOS’ in the status bar, which indicates that the device has lost connection to its cellular network but can still make emergency calls.
Other AT&T customers in Oklahoma have also reported problems.
‘@ATT my phone keeps flashing between SOS and service. Like every 20 seconds. Everything okay?’ one user shared on X.
AT&T has not acknowledged the issues on its social media sites, but its Help account on X is responding to frustrated users.
The outage hit around 1:30pm ET, impacting mobile phone service, landline internet and leaving users without service
Downdetector, a site that monitors online outages, shows major cities have been impacted, including New York, Houston, Los Angeles, Seattle and Atlanta
Users have reported that customer support wait times have been over three hours, leaving them unable to get answers about the outage.
‘@ATT unacceptable to not have service here. 39.53308° N, 76.18572° W,’ one user shared on X.
‘[I don’t know] what you are doing, but service all around the mid Atlantic absolutely sucks lately. This phone (16 pro) is almost unusable. It will take 15 minutes to send this.’
Issue reports to Downdetector showed 62 percent of AT&T customers are having issues with their Mobile Phone, 21 percent do not have a signal and 17 percent are having problems with Landline Internet.
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