It’s faced delays, arrests and protests in recent years.
And now Manchester Airport has finished at the bottom of the table for the fourth year in a row.
The airport’s Terminal 3 came in at last place on the annual Which? airport survey.
The poll asked 5,789 British travellers to rate their experiences at airports across 10 categories.
The terminal received just one star in a number of categories, including security queues, seating, prices in shops and food outlets and range and quality of shops and food outlets.
One passenger said: ‘Now Ryanair puts most of its flights through there and it is absolutely not set up for that number of passengers.’
The passenger continued: ‘It’s impossible to get a drink or something to eat, but much worse than that – there is nowhere to sit.’
In July, a man was found guilty of attacking two female police officers during a large violent disturbance at Manchester Airport in 2024 that went viral on social media and led to two nights of protests in Rochdale and Manchester.
Manchester Airport’s Terminal 3 came in at last place on the annual Which? airport survey
London’s lowest scoring airport was Luton, which came third from bottom, receiving one star for seating, shop prices and food outlets
Other low-ranking London airports included London Stansted (pictured) – fifth from bottom – and Heathrow Terminal 3 – sixth from bottom
And earlier this year, it was revealed that Manchester Airport was the second worst airport in the UK for flight delays in 2024, according to data from the Civil Aviation Authority.
On average, a scheduled departure flight leaves Manchester just over 20.3 minutes late. Only Gatwick had longer average delays, of just under 29 minutes.
Manchester Terminal 1, meanwhile, came second to last in the Which? poll, with customers complaining about the ‘overflowing toilets’ and ‘rubbish’, while its Terminal 2 came fourth from the bottom.
London’s lowest scoring airport was Luton, which came third from the bottom. It received one star for seating, shop prices and food outlets, and two stars in most other categories.
Other low-ranking London airports included London Stansted – fifth from bottom – and Heathrow Terminal 3 – sixth from bottom.
All London airports, except London City, scored just one star for prices in shops and food outlets.
At the other end of the table, Exeter Airport was named Britain’s best.
Serving around 500,000 passengers a year – compared with 29 million at Manchester and 84 million at Heathrow – the airport was awarded five stars for its customer service, check in system, toilets, bag drop and security queues.
At the other end of the table, Exeter Airport was named Britain’s best, serving around 500,000 passengers a year
However, owing to size, it received only a three-star rating for its range of shops and restaurants.
Rapidly expanding Liverpool John Lennon airport, which now serves five million passengers a year, came second, with passengers praising it as ‘consistently quick and hassle-free’.
London City was the only airport to get five stars for all of the queue categories but was rated only three stars for its toilets and range of shops.
Rory Boland, editor of Which? Travel, said: ‘While some airports show that the few hours before your flight can be an enjoyable start to a holiday, others are an endurance test as passengers feel more like cattle herded from expensive shops to overpriced bars and restaurants, as well as dealing with long queues and dirty toilets.
‘Next time you’re booking a flight, it’s well worth considering not just your choice of airline but also your airport – it could make all the difference to the start of your getaway and maybe even get that holiday feeling started a little sooner.’
Manchester Airport managing director Chris Woodroofe said: ‘I am proud that Manchester Airport is serving more passengers than ever before.
‘Through our historic £1.3bn transformation programme, we have created a world-class and award-winning Terminal 2. We have also announced plans to invest significantly in Terminal 3 – starting this year.
‘I am also proud to say customer satisfaction has increased significantly over the past four years.’
Rapidly expanding Liverpool John Lennon airport, which now serves five million passengers a year, came second
This year, the ACI EUROPE Best Airport Awards crowned Rome Fiumicino Airport the best in Europe.
The Italian aviation hub has picked up the gong for a mighty seven years in a row.
Its recent launch of Europe’s largest solar farm, which cuts over 11,000 tons of CO2 a year, along with its data-driven approach to management, helped secure its win.
With air travel bouncing back strong over the last couple of years, and even more growth expected in 2025, airports are having to adapt to new challenges in security, operations, staff wellbeing and environmental goals.
This article was originally published by a www.dailymail.co.uk . Read the Original article here. .