Aldi has been named Australia’s best-rated supermarket for the seventh consecutive year.
The German supermarket giant was crowned with the prestigious Most Satisfied Customers Award as part of Canstar Blue’s Supermarket Satisfaction Ratings for 2024.
Aldi towered over competitors by receiving stellar five-star ratings across all seven categories – including value for money, freshness of produce, product range, checkout experience and customer service.
This is Aldi’s twelfth win since Canstar’s Supermarket Satisfaction Ratings began in 2011.
Simon Padovani-Ginies, Group Director for Aldi Australia, said Aldi is proud to have maintained its leadership and satisfaction for customers at a time when they need it the most.
‘Being credited as the only five-star rated supermarket for overall satisfaction shows our day-in-day-out commitment to delivering market-leading prices on high quality goods is resonating with our shoppers,’ he said.
‘Customers deserve great value for money and quality products when shopping for groceries, so this is a proud win for Aldi and our many Australian business partners who always aim to exceed the expectations of our shoppers with the excellent products on our shelves.
‘This award win would not have been possible without the support of our loyal customers. We want to assure them that our Price Promise remains as firm today as it always has – we won’t be beaten on the cost of the weekly shop.
Aldi Australia was crowned with the prestigious Most Satisfied Customers Award at Canstar Blue’s Supermarket Satisfaction Ratings for 2024 (stock image)
‘We take this commitment seriously and every day, every element of our business is oriented around how we can deliver Australia’s lowest prices, especially now at a time when families need it most,’ he continued.
‘We look forward to continuing to keep our customers satisfied with our Good Different shopping experience.’
Last month Aldi Australia once again shut down rumours of plans to offer online shopping.
For years customers have wondered if the discount supermarket will launch the service to compete with other retailers.
But an Aldi Australia spokesperson told FEMAIL the company is prioritising other services for now.
‘While we are always looking at the best ways to serve our customers, right now we are focused on delivering value and the lowest prices possible at a time our customers need it most,’ the spokesperson said.
This is Aldi’s twelfth win since Canstar’s Supermarket Satisfaction Ratings began in 2011
‘We won’t compromise our ability to deliver low-priced groceries to Australians.’
For now, customers can still keep up to date with Aldi’s ‘Special Buys’ and deals on the website – but an online delivery service remains unavailable.
Earlier this year Aldi started offering a new service to Australian customers amid the cost of living crisis – and it has nothing to do with the supermarket.
The supermarket giant launched Aldi Insurance offering home and contents, comprehensive car and landlord’s insurance policies.
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