Starbucks’ mobile app went down for Americans heading to work on Friday, less than a day after it dropped it’s new holiday menu.
Downdetector, which tracks app and website outages, reported that more than 2,500 customers were complaining about issues with the app since about 7:00am ET.
The outage has spread across the US, affecting customers in major cities like New York, Dallas, Washington, DC and Boston.
Could you please get it together? Day number 2 of this nonsense of having to stand in line to order my coffee like a peasant because your app is broken
Starbucks customers complain that they can’t order on the mobile app
The Starbucks app has gone down for customers across the country including those living in Boston, Dallas, Chicago and DC
Starbucks released it’s highly anticipated holiday favorites like its Gingerbread Oat Milk Chai and Peppermint Mocha on Thursday that may have caused the app to crash.
‘Can’t select a store to order at, menu isn’t there,’ one enraged Starbucks customer complained on DownDetector.
‘I want to see what new holiday drinks they have but I can’t because I can’t select a location,’ another customer wrote.
Meanwhile, other customers expressed their outrage that the app has been shoddy since Starbucks released it’s holiday menu.
Roughly 2,000 Starbucks customers complained the app wasn’t working on Thursday and the company had said it fixed the issue.
Yet, when a customer complained on X that she couldn’t access the Starbucks app, the company responded, saying it is ‘currently experiencing a temporary outage of the order-ahead-and-pay feature in our app.’
Starbucks added on its customer service account: ‘We continue to welcome and serve customers in our drive-thru and in-store.’
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